Terms of Service

These terms form your agreement with Roobet when you register an account and use our services. If you do not accept them, do not register or use Roobet.

Can you open an account

You must be over 18 or the legal age of majority that applies to you, whichever is greater. You must have full legal capacity to enter this agreement.

You play for yourself, in a personal and non-professional capacity, for recreation and entertainment. You may not play for another person, run a syndicate or use Roobet for professional activity. You must not use our services from a number of countries and territories where access is restricted, or from anywhere gambling is illegal. You must not be self-excluded from another gambling service or premises. Tell us immediately if you enter a self-exclusion arrangement elsewhere.

Do not play while drugs, strong medication or other substances affect your judgement. You accept the risk of losing the money you deposit and remain responsible for any local tax obligations arising from your use of Roobet or your winnings.

Opening your account

To register you give us your full name, your birth date, your home address and an e-mail address. The information must be true, complete, current and yours. Tell us immediately if anything is wrong or changes. You also choose a username. It must not contain offensive language or target any group, Roobet or our staff. We may reject a registration, reject a username change or change a username at our discretion.

You may have only one account. Tell support without delay about another account created by you or a close relative when you share a device, household, internet connection or similar connection. A connected account may be used only with our written consent. Failure to report it is intentional circumvention and will result in the accounts being terminated.

We may ask for documents and other information to confirm your identity and location. Deposit and withdrawal functions may be restricted until you complete verification and provide everything requested. We may also check your name, date of birth, address, sanctions status and PEP status, review the origin of funds where appropriate, and monitor transactions and playing patterns.

Keep control of your access

Keep your login details and 2FA private. Report any suspected compromise, security breach or unauthorised use immediately. You are responsible for activity under your account, and we are not liable for loss caused by your failure to keep access details private.

You may not sell, transfer, acquire, borrow or lend an account. You may not borrow or lend account funds to another player. Accounts, payment methods and wallets must be used only by their owners.

We may close or suspend an account for fraud, collusion, unlawful or improper use, unfair play, cheating, a breach of these terms or a suspected compromise. We may void bets placed after that action. We may also close an account at any time at our discretion and freeze all remaining funds. An account not accessed for 6 months without interruption is inactive and may be closed when its balance is zero.

Depositing money

Every card, bank route or crypto wallet you pay with has to be yours. Funds must not come from criminal, unauthorised or illegal activity, and wallets must not be linked to illicit activity. Deposits are for placing bets, not for holding money as an investment. Your Roobet wallet is not a bank account or a long-term store for funds or assets.

We set the minimum deposit and show the current amount through Roobet. Payment providers may charge additional fees. Deposits are processed immediately and the balance is updated, although a payment provider may cause a delay. We may verify your identity during a deposit or refuse a deposit at our discretion.

A 1% fee is deducted from every successful fiat deposit. Raw Entertainment Ltd, a Roobet group company based in Cyprus, handles every fiat payment as paying agent for Raw Entertainment B.V.

Withdrawing money

You must wager each deposit before withdrawing it. We set the minimum withdrawal and show the current amount through Roobet. Payment providers or we may charge applicable fees.

If several withdrawals are pending, we may reject them and ask you to submit one withdrawal for the combined amount. We may carry out enhanced checks into your account and playing activity. Those checks may delay or decline deposits, withdrawals or further play, and we may be unable to explain the nature of an investigation.

A withdrawal may be refused until we have verified your identity, confirmed that the withdrawal method belongs to you, received all requested information and confirmed that the wager requirement for every deposit is complete.

Fiat withdrawals return to the method used for the deposit. If that is not possible, another method may be used after you prove it belongs to you. From the 10th fiat withdrawal in a rolling 30-day period, a 2% fee applies to every additional withdrawal, including the tenth. If you used several deposit methods, we may split the withdrawal between them.

Crypto withdrawals go to the wallet address you provide. You alone are responsible for choosing a valid and correct address, and we are not liable for an address error.

A mistaken credit remains ours and will be deducted. If you withdraw it before we discover the error, the amount becomes a debt you owe us. Tell us immediately if your balance is credited incorrectly.

Cards and chargebacks

Card deposits may be partly or fully declined by security systems run with payment providers or financial institutions. A legitimate card may still be declined, and we may not know why. We may request documents proving your identity, your authority to use a card or other information, which may delay processing.

Contact us first if you dispute a transaction. Starting a chargeback without prior authorisation breaches these terms. We may block, suspend or terminate your account, offset money you owe against a positive balance, leave the account with a negative balance and recover the chargeback, losses and related costs.

When is a bet valid

We may decline all or part of a requested bet. Check every detail before placing it because a placed bet cannot be cancelled. An available edit feature is the only way you may change it.

A bet is valid only after our servers accept it and issue a unique transaction code. A card-funded bet also requires full payment before the relevant event begins or it is automatically void. Fraudulent bets, and bets struck at wrong odds or at odds hit by a technical fault, may be cancelled. We may also void bets or withhold returns while investigating irregular activity, insider influence, automated play, matched betting or other conduct described by these terms.

Promotions

Bonuses and promotions may be offered at our discretion and follow the Bonus and Promotion Policy plus any conditions attached to the offer. Claim them within 30 days or they are forfeited. If we suspect bonus abuse or find prior abuse, we may remove your eligibility for bonuses and promotions. You may not place Sportsbook bets while a wager requirement from a deposit bonus remains active.

Software and errors

Software is licensed to you personally, on a non-exclusive and non-transferable basis, only to use Roobet products. You may not copy, transfer, rent, reverse engineer, interfere with or bypass it, except where applicable law permits. Third-party software may have separate terms, and we do not accept liability for it. If a system, settlement, odds, pay-table or other technical error occurs, we may remove affected products, correct the error, cancel affected bets and recover an advantage taken in bad faith.

Raising a complaint

Contact support first so we can use our internal complaints process. When 30 days pass without a solution, or you reject the outcome, you agree to arbitration under Curaçao law before going to court. Either party may refer an unresolved complaint to Resolvo Curaçao for binding alternative dispute resolution, which is free of cost for the player.

Your agreement with us

You contract with Raw Entertainment B.V., incorporated in Curaçao under company number 157205, with its registered office at Korporaalweg 10. It is licensed by the Government of Curaçao under licence OGL/2024/687/0427.

Curaçao law governs these terms. We may change them, and material changes will be announced. The English version prevails over any translation.