Responsible Gambling

Gambling should remain entertainment, not a way to earn money or replace income. Treat the amount you spend as the price of an activity. If playing is no longer enjoyable or you are losing control, stop and consider a break.

Keep play in proportion

Set a money limit before you play. Choose only what you can afford to lose, taking your finances, lifestyle and income into account, then stick to that limit. Do not chase losses after reaching it.

Limit how long you play. Leave enough time for work, family, friends and other hobbies, and take regular breaks so it is easier to track both time and spending. Do not gamble when alcohol, drugs or strong medication affect your decisions, or while severe stress, intense mood changes or depression make responsible play difficult.

Is gambling becoming a problem

Possible signs include spending more time or money than planned, arguing after gambling, rushing back to recover losses, feeling guilt, borrowing money or selling possessions to play, missing commitments, or hiding how much you gamble. If one or more applies to you, a self-assessment test may help you consider whether your play has become a problem.

Free and confidential advice is also available from GamCare.

How self-exclusion begins

Open the “Responsible Gambling” tab in your account. Step 1 is a required 24-hour cooldown. After you continue and confirm your password, choose Casino, Sportsbook or both. During the cooldown, you cannot place bets in the sections you selected, but you can still claim Vault rewards and rewards from bonuses or promotions.

Once the cooldown finishes, step 2 becomes available. Confirm your password again, then choose exclusion from Casino, Sportsbook or all of Roobet for a period of up to 5 years or permanently. A summary is shown before you confirm. If you do not press “exclude”, the process stops and the restriction ends with the cooldown.

The period you choose will not be undone. Excluding one section leaves the other sections available, and you can still claim eligible Vault, bonus and promotion rewards. Exclusion from all of Roobet prevents you from logging in and means you lose all progress made with Roobet. Permanent exclusion leaves your account blocked permanently, prevents you from opening a new account, and means unclaimed Vault rewards and promotions are lost.

Protecting children

You must be 18 or the higher legal age that applies to you. Do not leave a device unattended while gambling software is open. Keep devices, account passwords, account details and payment cards away from children, and do not save your password where a child can use it. Parental-control software such as FamiSafe or Qustodio can help restrict access.

Ask our support team if you have questions about responsible gambling or self-exclusion.