Contact Roobet

Choose the channel that fits your question. Our support team can help with account access, verification, deposits and withdrawals, promotions, responsible gambling and self-exclusion.

Live help around the clock

Use the 24/7 live chat inside Roobet when you need direct help from an agent. It is suited to account, deposit, withdrawal and gameplay questions that can be handled in a conversation.

The Help Center contains articles about crypto deposits, withdrawals, verification and technical troubleshooting. It can be useful when you want to check the steps yourself before opening a chat.

When e-mail works better

E-mail is available for longer issues and messages that need attachments. Use the address that matches the subject.

• General questions and support requests go to [email protected].
• Formal complaints go to [email protected].
• Questions about personal data and privacy rights go to [email protected].

When you make a personal-data request, we may verify your identity before answering. This is to confirm that personal data is sent to the correct person.

Complaints and further review

Bring a dispute to support first so we can use our internal complaints process. Explain what happened and include the information needed to review the issue.

Should 30 days pass without a fix, or should you reject the outcome, either side may take it to Resolvo Curaçao, whose alternative dispute resolution is binding. This process is free for the player.